Shipping and Returns

Shipping Policy

Online Armenian Store uses Haypost (Armenian Postal Service) and USPS for shipping the items. Usually it takes 2-3 weeks to arrive to most of the countries in the world (for international shipping), but sometimes it can take more due to customs delays in transit countries.
If you would like to order with an express shipping, please contact us first. The items can be shipped using express shipping services. Price depends on order.
Under normal circumstances, most orders have been shipped within 24-48 hours. However, due to weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.

Shipping Costs

All the items you purchased are shipped from two locations – Armenia and United States.

The shipping costs are different depending on stock location. All items from US stock are marked as “From USA”. The stock for all other items is Armenia. However, we can keep some items in both stocks,and once the order is received, we will choose the best shipping option for you with the lowest cost

Here are the shipping costs calculated based on stock locations of items.

Stock Location Shipping To Cart Total Shipping Cost
Armenia Any Country Less than $30 $5.99
Armenia Any Country $30 and more Free
US US Any $5.99
US Outside US Any $17.99
Mixed* US Any $5.99
Mixed* Outside US Any $17.99

* – Mixed Shipping – when the cart contains items from Armenian and US stocks.

Customer Returns

The shipping cost of any returns or exchanges (No later then 5 days after receiving the item) remains the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
Please notify us Via E-mail cs@onlinearmenianstore.com before shipment.
Please indicate either refund or exchange within the returned package.

Refund for Credit or Exchange

Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item. Even for the items with free shipping, we can charge shipping fee if the order is returned for refund.
The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.
Any form of reimbursement is consistent with the original method of payment.