SHIPPING POLICY: Under normal circumstances, most orders ship out within 24-48 hours. However, due to weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.
CUSTOMER RETURNS: The shipping cost of any returns or exchanges (No later then 5 days after receiving the item) remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective. Please notify us Via E-mail firstname.lastname@example.org before shipment. Indicate either refund or exchange within the returned package.
REFUND FOR CREDIT OR EXCHANGE: Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item. The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise. Any form of reimbursement is consistent with the original method of payment.