FAQ

Frequently Asked Questions

📦 Shipping

1. Do you ship overseas?

• Absolutely! We proudly ship worldwide so you can enjoy authentic Armenian products wherever you are. Shipping costs are calculated at checkout. Be sure to look out for our seasonal discounts and promotions that make international shopping even easier.

2. How long does shipping take?

• Orders shipped from Armenia usually arrive within 2–3 weeks. For South America, Australia, and Oceania, delivery may take up to a month or slightly longer, depending on customs and local conditions.
• For faster service, we also ship many items from our U.S. warehouse, with delivery times of 2–5 business days.

3. Which shipping carriers do you use?

• We work with trusted carriers to make sure your order arrives safely:
• From Armenia: Haypost (Armenian National Postal Operator), Onex
• For express delivery: FedEx and EMS (contact us for individual pricing)
• From the U.S. warehouse: USPS, UPS, and FedEx

4. Can I track my order?

• Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package’s journey to your doorstep.

5. For more details, visit our Shipping Policy.

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🛍️ Products & Returns

6. Can I return my product?

• We want you to love your purchase! If something isn’t right, just email us within 14 days of receiving your order, and we’ll help you with the return or exchange process. Please note that certain custom or perishable items may not be eligible for return.

7. Do you accept product personalization requests?

• Yes, selected products can be personalized (for example, books with gift notes or customized scarves). Check the product page for personalization options before ordering.

8. Where are your products made?

• Most of our items are handcrafted in Armenia, supporting local artisans and small businesses. Some products are created by Armenians around the world or are specially designed Armenia-themed items. Each piece celebrates Armenian culture and heritage.

9. How do I care for my product?

• Each item has care instructions on its product page. For example:
  • Scarves: Hand wash in cold water with mild detergent.
  • Books: Store in a cool, dry place away from direct sunlight.
  • Chocolates/Food: Keep in a cool place and check packaging for expiration dates.

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💳 Payment

10. What payment methods do you accept?

• We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely.

11. Is my payment information secure?

• Yes. Our checkout is SSL-encrypted, and we do not store your card details. Your security is our top priority.

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🤝 Vendor Opportunities

12. How do I become a vendor?

• If you’re an Armenian artisan, author, or creator who would like to showcase your work on our platform, we’d love to hear from you! Visit our Vendors Page to learn more and submit your application.